Refund policy
Refund & Return Policy – ByCee Jewelry
Your satisfaction matters to us. If you're not happy with your purchase, you can request a return.
⏳ Return Window
Returns are accepted within 14 days from the date you receive your order.
🧾 Return Conditions
To be eligible for a return:
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The item must be unused and in its original condition.
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Original packaging must be included (when possible).
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Earrings are eligible for return (no hygiene restriction applied).
❌ Non-returnable items
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Final sale or clearance items (if indicated as such)
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Customized or personalized products
💰 Refunds
Once we receive and inspect your return, we will notify you and process the refund to your original payment method.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product arrived damaged or faulty.
🛠 Faulty or Wrong Items
If you receive a defective or incorrect item, contact us within 7 days with clear photos.
We will replace or refund the item with no extra cost.