Frequently Asked Questions

1. How long does shipping take?

Our standard delivery time is 7–14 business days, depending on your location. You will receive a tracking number once your order has been shipped.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders—no minimum purchase required.

3. Where do you ship from?

Our products are shipped from our international fulfillment partners to ensure fast and efficient delivery.

4. Can I track my order?

Absolutely. Once your order is dispatched, we will send you a tracking link via email so you can monitor your delivery at any time.

5. What is your return policy?

We accept returns within 14 days of delivery as long as the item is unused, unworn, and in its original packaging.
Please contact us before returning any item.

6. Do your jewelry pieces tarnish?

Our jewelry is made from high-quality materials such as stainless steel, S925 silver, and gold-plated alloys, which are designed to be long-lasting and resistant to tarnishing when cared for properly.

7. How should I care for my jewelry?

- Keep your jewelry dry

- Avoid chemicals (perfume, lotion, hairspray)

- Store in a soft pouch or jewelry box

- Clean with a soft cloth regularly

8. What if my order arrives damaged or incorrect?

If you receive a damaged or wrong item, contact us with your order number and photos. We will replace it or offer a refund as soon as possible.

9. Can I change or cancel my order?

Orders can be changed or canceled within the first 12 hours. After this period, your order may already be processed.

10. How can I contact customer support?

You can reach us anytime at:
📩 info@bcsflexitrade.com
We respond within 24 hours.